Return and exchange policy
At carlift atlas , we strive to provide you with the best shopping experience and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your utmost satisfaction.
30-Day Money Back Guarantee:
We offer a 30-day money-back guarantee on all eligible products from the date of delivery. If you are not satisfied with your purchase for any reason, you may return the item within 30 days for a full refund of the purchase price. Please note that any shipping fees incurred during the initial purchase are non-refundable.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
The product must be in its original condition, unused, and in its original packaging.
The product must be accompanied by the original receipt or proof of purchase.
The return request must be initiated within 30 days from the date of delivery.
Products Not Eligible for Returns:
We do not accept returns for the following products:
Products that have been used, damaged, or altered after delivery.
Products without their original packaging or missing parts.
Products with obvious signs of wear and tear.
Personalized or customized items that were specifically made for you.
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team within 30 days of receiving your order to request a return authorization. You can reach our team via carliftatlas@outlook.com
Our customer support team will guide you through the return process and provide you with a return authorization code.
Securely pack the item(s) in their original packaging, including all accessories and documentation, and clearly mark the return authorization code on the outside of the package.
Ship the item(s) to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.
Refund Process:
Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days. The refund will be issued to the original payment method used during the purchase. Please note that the refund processing time may vary depending on your payment provider.
Damaged Products:
If you receive a damaged product during shipping, please contact us immediately, providing photos of the damaged item(s) and the packaging. We will investigate the issue and work with you to resolve the matter promptly.
Questions and Support:
If you have any questions regarding our return policy or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
carlift atlas reserves the right to update or modify this return policy at any time without prior notice. The revised policy will be effective from the date it is posted on our website.
Thank you for shopping with us! We appreciate your trust in carlift atlas.
Sincerely,
carlift atlas Team